PRIVACY POLICY

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from thesuppshopaus.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically gather certain details about your device, such as your web browser, IP address, time zone, and information about the cookies installed on your device. As you browse, we also collect data on the specific web pages or products you view, how you interact with the Site, and the websites or search terms that directed you here. This automatically-collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Small data files placed on your device that often include an anonymous unique identifier. For more details on cookies and how to disable them, visit www.allaboutcookies.org.
Log Files: These track actions on the Site, collecting data such as IP addresses, browser type, ISP, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to track your interactions with the Site.

When you make a purchase or attempt to make a purchase, we collect specific information from you, including your name, billing and shipping addresses, payment details (e.g., credit card numbers), email address, and phone number. This information is referred to as “Order Information.”

Together, Device Information and Order Information make up your "Personal Information."

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through the Site, including:

Processing your payment information
Arranging for shipping
Sending invoices and order confirmations

Additionally, we use Order Information to:

Communicate with you
Screen orders for potential fraud or risks
Provide you with information or promotional content that aligns with your preferences

We use the Device Information we collect to help us screen for potential fraud (e.g., your IP address) and to improve and optimise the Site. This includes generating analytics on how customers interact with the Site and assessing the success of marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us manage and improve our services. For example, we use Wix to run our online store—learn more about how Wix handles your Personal Information here. Additionally, we use Google Analytics to understand how visitors use our Site—learn more about how Google processes your Personal Information here. You can opt-out of Google Analytics here.

We may also share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection practices when we detect a "Do Not Track" signal from your browser.

Your Rights

As a customer, you have the right to access, update, or request deletion of your personal information. If you wish to exercise this right, please contact us using the contact information provided below.

For those in the European Economic Area (EEA), please note that we process your information to fulfill contracts (e.g., when you make a purchase) and for legitimate business interests. Your information may also be transferred outside of the EEA, including to countries like Canada and the United States.

Data Retention

We retain your Order Information for as long as necessary for business purposes, unless you request that we delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Minors

The Site is not intended for individuals under the age of 16.